The term Unified Communications (UC) has morphed, grown, shrunk, and changed over the last 10 years. Although the term is now applied by a growing number of marketing teams to an even greater range of solutions and products, there remains a baseline UC definition: the delivery of IM, presence, voice, video, and web conferencing via a consolidated client – nice, clean, and simple.
A well-implemented and full-featured UC platform can yield benefits for the enterprise and end user alike. From the business’s perspective, UC provides the opportunity to save money, increase productivity, and even transform the way it does business. From the user’s perspective, UC can enable higher quality individual and group collaboration.
Read more at via this Wainhouse Research Whitepaper; Download it here
William S. Dickinson is the Director of Marketing at Momentum Conferencing. read more about him here