How to Ensure Employees Are Using the Technology You’re Giving Them
Provide education and support
The education and support surrounding any new tool is often as important as the capabilities of the tool itself. With IT departments stretched thin as it is, you may not be able to afford to place a heavy training burden on your existing technology team. When evaluating a vendor, it’s critical to ask them about their available training materials, on-boarding processes and support avenues to ensure a seamless learning process for your employees.
Of course, if a new solution is simply overly difficult to use, you’re practically assured that your users will fall back on existing tools regardless of training collateral. Save yourself some heartburn by keeping a critical eye on user experience during your purchase process.